Privacy Policy

Last updated: 4 March 2026

This Privacy Policy explains how we collect, use and protect your personal data when you visit the Draco Grills website or interact with our services.

Draco Grills is a trading name of Garden Trends Ltd, which is registered in England and Wales (09270274).

Trading Address:
Mossend Garden Village
Maidenhead Road
Warfield
Bracknell
RG42 6EJ
United Kingdom

In this policy, “Draco Grills”, “we”, “us” or “our” refers to Garden Trends Ltd trading as Draco Grills.

1. Information We Collect

We may collect and process the following types of personal information:

• Name
• Email address
• Telephone number
• Billing and delivery address
• Order details
• Information submitted through contact forms
• Technical information such as IP address, browser type and device information
• Website usage data including pages visited and interactions

If you make a purchase through our website, payment information is processed securely by third-party payment providers. We do not store full payment card details.

2. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide customer support
• Process and fulfil orders
• Arrange delivery of products
• Provide warranty or after-sales support
• Improve our website and services
• Maintain website security and prevent fraud
• Send marketing communications where you have consented

3. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases to process personal data:

• Contract: to fulfil orders or provide requested services
• Legitimate interests: to operate and improve our business and website
• Consent: where you have opted in to marketing communications
• Legal obligation: where required for accounting, tax or regulatory purposes

4. Cookies

Our website uses cookies to improve functionality, analyse traffic and enhance user experience.

Cookies may be used to:

• Enable essential website functionality
• Understand how visitors use our website
• Improve website performance
• Support marketing and advertising tools

You can manage cookie preferences through your browser settings.

5. Sharing Your Data

We may share personal data with trusted third-party providers where necessary to operate our business.

These may include:

• Website hosting providers
• E-commerce platform providers (such as Shopify)
• Payment processors
• Delivery and courier companies
• Marketing and analytics providers

We only share information necessary to perform these services and require providers to protect your data.

6. International Data Transfers

Some service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are implemented in accordance with UK GDPR.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including:

• Processing orders and providing services
• Maintaining financial and tax records
• Resolving disputes or enforcing agreements
• Meeting legal obligations

8. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data in certain circumstances
• Restrict or object to processing
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

If you are unhappy with how your data is handled, you may contact the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.

11. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Garden Trends Ltd
Mossend Garden Village
Maidenhead Road
Warfield
Bracknell
RG42 6EJ
United Kingdom